Breaking the mold: how our solutions differ from the competition

Our mission to deliver exceptional service to our communities has not changed. Instead, we are focusing on simplifying the complex and supporting you as a board member. So, you can continue to lead your community toward positive change.

We have the expertise and solutions to anticipate needs and respond — no matter the property type. With our professional scale, we can make your budget go further. And our service-first philosophy means we don’t stop until what’s complicated becomes uncomplicated.

Typical HOA Management Companies

Have extensive portfolio sizes of 10 to 15 different communities.
Community managers are incentivized to add communities to their portfolio.
Lack dedicated in-house training expertise, resulting in poor service, long response times, and financial errors.
Don’t invest in organization-wide customer feedback.
Lack the resources, technology, and infrastructure necessary to support their community manager and board.

FirstService Residential

Our portfolio sizes are no more than 6 communities to ensure our managers have the time and resources to serve our communities.
Our managers are incentivized to retain their clients through great service measured by client service scores and metrics.
In-house training experts facilitate ongoing community manager development for new and experienced managers.
We ensure service excellence and accountability by investing in innovative customer management software that directs customer feedback directly to senior leadership.
- We provide proprietary technology, such as FirstService Residential Connect, to support board members and community managers with immediate community-specific information.
- Our in-house Customer Care Center addresses questions, concerns, and emergencies for board members, residents, and community managers.
- Our communities also have exclusive access to our affiliates FirstService Energy and FirstService Financial which provide best-in-class energy, insurance, and financial management solutions.

Success Story

Read more about how we were able to locate more than $10,000 in cost savings while improving resident lifestyle and service levels at The Residences at Sandpearl Resort