Ontario Developer Integrated Model and COVID

COVID-19 continues to disrupt the flow of pending occupancies and create ongoing difficulties in managing condominium communities, especially with staffing security, front desk and cleaning associates across the province.

Safety is of utmost concern for occupancies, and during the interim occupancy period, it is the developers that hold the liability. As we continue to see COVID-19 and variant cases rise, we have found that our best deterrent from safety and legal issues has been our FirstService Residential infrastructure, which has been built to keep our associates safe while providing them with a great place to work.

Our full-time associates have health benefits and are supported with sick leaves. With nearly 1000 FirstService Residential Associates in Ontario, we are prepared to support and fill vacancies when they are inevitably needed, making the management and consistency of services seamless.

Our Integrated Model for support services consisting of front desk/security, cleaning and operational support (i.e. superintendent, building operations managers, etc.) all reporting to the property manager at a community have substantial advantages in helping your community remain safe and maintain high operational efficiencies. Our teams are supported to comply with safety and health regulations with:

  • Mandatory Daily Health and Safety Screening
  • 24/7 Customer Care Centre
  • Human Resources
  • Health Benefits for all our employees
  • Dedicated new project start up team
  • Area Manager for regular quality checks
  • Executive driven governance and SOPs
  • Executive COVID Task Force

As the largest property management company in North America, FirstService Residential is dedicated to providing quality service and expertise acquired over years of experience. We have shared and learned from best practices across markets around the continent and  implemented them in Ontario. Our goal is to keep our developer clients compliant and their purchasers safe throughout the initial occupancy period to create a long-term management solution for registered condominiums with our integrated model for support services transferring their focus to the Board of Directors.

If you would like to learn more about how we have been successfully supporting our clients through these difficult times, simply fill the form and we will get in touch with you!

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